Technical Support and Repair/Retrofit
Keep your business up and running with technical support, repair, and retrofit services from Polymer Testing Instruments.
Technical Support
Emergency Repair
When instrument issues arise, PTI is ready to respond — quickly and efficiently. We offer emergency repair services both on-site at your facility and in our PTI laboratory. Our team understands that unplanned downtime has real costs, and we prioritize rapid response to get your equipment back in service.
Remote Diagnostic Assistance
PTI provides real-time remote online assistance for troubleshooting and repair. This capability allows our technicians to diagnose and resolve many issues without the need for an on-site visit — saving you both time and added expenses. We also provide assistance with Prescott Instruments and Testometric Tensile Testers.
Repair & Retrofit Services
Instrument Repair
From minor component fixes to complex mechanical and electrical repairs, PTI has the expertise and parts inventory to address a wide range of instrument failures across all major makes and models used in the rubber and plastics testing environment.
Instrument Refurbishment & Rebuilding
PTI offers a full spectrum of refurbishment services tailored to the condition and needs of your equipment. Options range from targeted repairs and performance restoration to complete instrument rebuilding — extending the useful life of your existing assets and providing a cost-effective alternative to full replacement.
Calibration Services
PTI performs accredited calibrations to ISO/IEC 17025 standards (A2LA Certificate #1504.01), both in our laboratory and at your facility. Calibration is available for Rheometers, Viscometers, Tensile Testers, Durometers, and more.
Equipment & Parts
In addition to our service offerings, PTI can help you source what you need to stay productive:
- New Testing Equipment: MDRs, Viscometers, Tensile Testers, Specific Gravity Testers, Durometers, Cutting Dies, and more
- Replacement Parts: We stock a large inventory of commonly needed parts for major instrument types to minimize your lead times
- Custom Quotes: Contact us for a comprehensive quote tailored to your specific requirements
Powered by Accredited Labs
As part of the Accredited Labs family, Polymer Testing Instruments combines local, personalized service with the resources and expertise of a national calibration network. This partnership ensures consistent quality, technical support, and the capabilities needed to handle your most challenging calibration requirements.
Personalized Customer Service
We believe in building long-term relationships with our customers. That's why we prioritize clear communication, consistency, and reliability. Our team takes time to understand your specific needs, applications, and challenges, so we can provide calibration solutions that support your operational goals and quality objectives.
ISO/IEC 17025 Accreditation
We operate under the rigorous ISO/IEC 17025 standard, which demonstrates our technical competence and quality management system. This internationally recognized accreditation means our calibration results are accurate, reliable, and globally accepted. Our technicians undergo continuous training in evolving technologies and techniques.
Comprehensive Documentation
We go beyond calibration certificates, providing you with the documentation and support your quality system needs. Our detailed reports include measurement data, uncertainty analysis, and recommendations for calibration intervals. We also maintain comprehensive records for easy certificate retrieval and audit support.
Flexible Service Options
We understand that every business has unique operational requirements. That's why when possible we offer on-site calibration services to reduce your downtime. For instruments requiring controlled environments or specialized equipment, our fully equipped laboratories provide optimal calibration conditions.
Fast Turnaround Times
Production schedules don't wait for calibration delays. We prioritize quick turnaround times without compromising quality, helping you maintain operational efficiency while meeting calibration requirements. Our streamlined processes and scheduling ensure your instruments return to service as quickly as possible.